Refund & Return Policy

At Petose, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as when you received it
• Unworn or unused
• With all original tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

How to Request a Return

To request a return, please contact us at Support@petose.com within 30 days of receiving your order.

Please include your order number and a brief description of the reason for the return.

Return address:

Petose
8375 Sultana Ave, Unit 2
Fontana, CA 92335
USA

Please do not send any items back before contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We will review the issue and provide appropriate return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at Support@petose.com as soon as possible so we can investigate and make it right.

Please provide your order number and photos of the item when applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods
• Personalized or custom-made products
• Certain personal care products
• Hazardous materials
• Flammable liquids or gases
• Sale items
• Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you need a different product or size, please request a return for the original item. Once the return is approved, you may place a new order for the replacement item.

European Union Right of Withdrawal

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable EU consumer protection laws.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at Support@petose.com

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

Petose
Email: info.petose@gmail.com
Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, USA